When rhythmees is down
On the Klub+ and Enterprise plans we guarantee rhythmees's availability. If it is down for longer in a month than stated below, you get a credit on your next invoice.
Klub+
99%
target availability per calendar month
- Response to an outage: within 1 business day
- A 10% credit on the monthly price for an outage over 8 h
- A 25% credit on the monthly price for an outage over 24 h
Enterprise
99,5%
target availability per calendar month
- Response to an outage: within 4 hours on a business day
- A 10% credit on the monthly price for an outage over 4 h
- A 25% credit on the monthly price for an outage over 12 h
How it's calculated
- An outage is the time when members cannot sign in to the portal or cannot make bookings. It counts from the first failed check (club portals: 4 times a day) or from the club's report, whichever comes first, until service is restored.
- The credit must be claimed in writing within 14 days after the end of the month. It is deducted from the next invoice; no money is paid back.
- The credit for a month is at most 25% of the monthly price. No other compensation for damages is provided.
- Not counted: announced maintenance (announced at least 48 hours ahead, at most 4 hours a month), outages caused by the club or its users, undelivered e-mails and push notifications, and force majeure.
The full text, including the basic level for every plan: Operating and support terms (SLA).